Withdrawal and Returns Policy

1. Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise your right of withdrawal, you can go to the link https://cuenta.installbeer.com to manage it yourself, or you must notify us at Install Beer S.L., Carrer Joaquim Valls, 109 Local, phone/fax +34933464656 and email info@installbeer.com of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form set out below, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that your communication concerning your exercise of this right is sent before the expiry of the relevant period.

2. Effects of withdrawal

Pursuant to the legal basis in Article 97.1.i of the Spanish Consumer Protection Act (LGDCU), in the event that you withdraw, we will reimburse all payments received from you, except for delivery costs, without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods directly to Install Beer S.L., Carrer Joaquim Valls, 109 Local, phone/fax +34933464656 and email info@installbeer.com, and you can also go to the link https://cuenta.installbeer.com to manage it yourself, without undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 calendar days has expired. You will bear the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Pursuant to the legal basis in Article 97.1.i) of the Spanish Consumer Protection Act (LGDCU), information is provided separately on the 30‑day return right additionally granted by the online store and on the statutory right of withdrawal. Information is also provided separately on the right of withdrawal and other rights. Currently, information on the statutory warranty right and the right of withdrawal is presented jointly.

3. Model withdrawal form:

Pursuant to the legal basis in Article 97.1.i) of the Spanish Consumer Protection Act (LGDCU), you may use the following withdrawal form:

– You can go to the link https://cuenta.installbeer.com to manage it yourself.

– To the attention of Install Beer S.L., Carrer Joaquim Valls, 109 Local, phone/fax +34933464656 and email info@installbeer.com:

– I/We hereby give notice that I/we withdraw from my/our contract of sale of the following good(s)/for the provision of the following service:

  • Order placed on/received on…
  • Name of consumer(s) and user(s)
  • Address of consumer(s) and user(s)
  • Signature of consumer(s) and user(s) (only if this form is submitted on paper)
  • Date and place

The right of withdrawal does not apply to contracts that relate to:

  • a) The supply of goods made to the consumer’s and user’s specifications or clearly personalized.
  • b) The supply of goods which are liable to deteriorate or expire rapidly.
  • c) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery.
  • d) The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed by the consumer and user after delivery.

It is clarified in a clause in the general terms and conditions whether the products offered are intended for businesses or also for consumers. For the time being, both types of customers can purchase from the store.

For more information on the right of withdrawal in relation to possible damaged goods: You may test the nature, characteristics and functioning of the goods as you would in a physical store.