Privacy policy
This Privacy Policy explains how Install Beer S.L. collects, uses, discloses, stores, and protects the personal data of customers, users, professional contacts, suppliers, and other individuals who interact with the company.
1. DATA CONTROLLER
Install Beer S.L.
Tax ID (NIF/CIF): B61005526
EU VAT number: ESB61005526
Carrer de Joaquim Valls, 109, local
08042 Barcelona, Spain
Telephone: +34 93 346 46 56
Email: info@installbeer.com
Data protection queries can be sent to info@installbeer.com with “Data protection” in the subject line.
2. DATA WE MAY PROCESS
Depending on your relationship with Install Beer, we may process:
- First name, surname(s), and identifying data.
- Postal address, email address, and telephone number.
- Company, position, NIF, CIF, VAT, EORI, and tax data.
- Customer account and authentication data.
- Products viewed, carts, orders, invoices, returns, and refunds.
- Status, reference, and limited information about payments.
- Billing and shipping addresses.
- Quotes, proposals, and accepted terms.
- Technical data on installations, equipment, projects, repairs, and warranties.
- Photos, videos, plans, measurements, and documents provided.
- Emails, forms, messages, enquiries, and complaints.
- IP address, browser, device, identifiers, and browsing logs.
- Cookie, advertising, and marketing communication preferences.
- Security indicators, fraud prevention, and authentication.
Install Beer does not normally need or request special categories of personal data. You should not send health data, passwords, full banking information, or other sensitive information that is not necessary.
3. PURPOSES AND LEGAL BASES
Data may be processed in order to:
- Respond to enquiries and quote requests.
- Advise on products, compatibility, and sizing.
- Create and manage customer accounts.
- Process orders, payments, invoices, deliveries, returns, and refunds.
- Manage projects, installations, repairs, rentals, and maintenance.
- Handle warranties, complaints, and after-sales service.
- Manage subscriptions and recurring charges.
- Validate VAT, tax information, and customs documentation.
- Comply with accounting, tax, commercial, consumer, and safety obligations.
- Prevent fraud, unauthorized access, and unlawful operations.
- Send necessary communications about orders, payments, deliveries, or contracts.
- Send marketing communications where there is consent or another valid legal basis.
- Analyze store usage and measure campaigns where there is consent.
- Defend rights and respond to requests from authorities.
The legal bases used may be:
- Performance of a contract or taking steps prior to entering into a contract.
- Compliance with legal obligations.
- The individual’s consent.
- The legitimate interests of Install Beer or third parties, after assessing the impact on the rights involved.
- The establishment, exercise, or defense of legal claims.
Withdrawal of consent does not affect processing lawfully carried out before the withdrawal.
4. PROVIDERS AND RECIPIENTS
Install Beer does not sell or rent personal data.
The necessary data may be communicated or made accessible to:
- Shopify and its ecommerce, account, payment, messaging, forms, security, and Network Intelligence services.
- Financial institutions and payment providers such as Shopify Payments, PayPal, or MONEI.
- Carriers, logistics operators, freight forwarders, and customs brokers.
- Manufacturers, distributors, installers, and technical services.
- Hosting, email, support, and business tools providers.
- Analytics and advertising providers such as Google, Meta, Microsoft, or Pinterest, where there is a valid legal basis.
- Review platforms such as Trusted Shops or Judge.me.
- Support and automation tools such as Konvo AI.
- Artificial intelligence providers such as OpenAI, where their use is necessary for the requested functionality.
- Accountants, auditors, lawyers, insurers, and experts.
- Tax authorities, public authorities, courts, and consumer bodies where there is a legal obligation.
Each provider will receive only the data necessary for the function it performs.
5. SHOPIFY
The online store is hosted on Shopify.
Shopify may process data related to browsing, devices, accounts, carts, purchases, payments, security, preferences, and fraud prevention.
Certain advanced Shopify features may use information obtained from interactions with this store, other merchants, and the platform to provide enhanced security, measurement, personalization, search, advertising, or commercial services.
Their operation will be subject to the store’s privacy settings, user preferences, and applicable regulations.
6. INTERNATIONAL TRANSFERS
Some providers may process data outside the European Economic Area.
Where an international transfer takes place, mechanisms permitted by law will be used, such as:
- Adequacy decisions.
- Standard contractual clauses.
- Binding corporate rules.
- Other legally permitted safeguards or derogations.
You may request additional information about the applicable safeguards by writing to info@installbeer.com.
7. RETENTION
Data will be kept for as long as necessary for the purpose for which it was collected and subsequently for the periods required to comply with obligations or address liabilities.
As a guideline:
- General enquiries: for the duration of their handling and normally up to 12 months afterwards.
- Quotes not accepted: normally up to 24 months from the last interaction.
- Accounts: while they remain active and for the periods associated with their orders.
- Orders, invoices, and contracts: for the applicable tax, commercial, and legal periods.
- Warranties and technical service: for the warranty, repair, and any potential claims.
- Marketing: until consent is withdrawn or objection is raised.
- Claims and rights: for the duration of their handling and the liability periods.
Afterwards, data will be deleted, anonymized, or blocked, as appropriate.
8. MARKETING COMMUNICATIONS
Install Beer may send marketing information when:
- The individual has given consent.
- There is a prior contractual relationship that allows information about similar own products or services to be sent.
- There is another valid legal basis for professional contact.
The individual may unsubscribe using the link included in the messages or by writing to info@installbeer.com.
Unsubscribing from advertising will not prevent the sending of necessary communications about orders, payments, deliveries, security, warranties, or contracts.
9. COOKIES AND SIMILAR TECHNOLOGIES
The store uses cookies and similar technologies to enable technical functions and, where there is consent, to carry out analytics, measurement, or advertising.
Non-essential technologies will be subject to consent where this is required.
Full information is available at:
https://installbeer.com/en/pages/politica-de-cookies
10. AUTOMATED DECISION-MAKING
Install Beer does not normally make decisions based solely on automated processing that produce legal effects or similarly significantly affect an individual.
The store and payment providers may use automated rules to detect fraud, request authentication, block access, or review high-risk operations.
Where legally required, the individual may request human intervention, express their point of view, and contest the decision.
11. RIGHTS
The data subject may request:
- Access to their data.
- Rectification of inaccurate data.
- Erasure.
- Restriction of processing.
- Objection.
- Portability.
- Withdrawal of consent.
- Intervention in relation to certain automated decisions.
Requests can be sent to:
info@installbeer.com
or by post to:
Install Beer S.L.
Data Protection
Carrer de Joaquim Valls, 109, local
08042 Barcelona, Spain
The request must indicate the right being exercised and the information necessary to locate the data.
Install Beer may request additional information to verify identity where necessary.
12. COMPLAINT TO THE SUPERVISORY AUTHORITY
The data subject may lodge a complaint with the Spanish Data Protection Agency:
https://www.aepd.es
They may also contact the data protection authority competent for their country of residence, place of work, or place of the alleged infringement.
13. SECURITY
Install Beer adopts reasonable technical and organizational measures to protect data against loss, unauthorized access, alteration, or disclosure.
No system is completely infallible. Users must protect their credentials and should not send sensitive information through insecure channels.
FULL INFORMATION
The full Privacy Policy can be found at:
https://installbeer.com/en/pages/privacy-policy